Shipping & Returns - Maileg USA

Free Shipping on orders over $85. Always free returns.

Shipping & Returns

Shipping

From the Magical World of Maileg to your Doorstep

 

We offer Free Standard Shipping for all of our customers in the US(within the 50 states) who spend $85 or more. 

Standard shipping rate is $5 for orders under $84.99.

Standard shipping service will be determined when the label is created, based on the price of shipping services offered.

All other shipping service prices will be calculated at the time of your checkout. 

Our goal is to ship out any order the same day it is received, as long as we receive by 2pm ET. Any orders with Gift-Wrap may take an extra day.

Orders placed between Friday 12pm ET and Sunday will ship out the following Monday. We do not ship orders out over the weekends. *unless Monday is a holiday

 The calculated rates shown at checkout from UPS and USPS are predicted times in transit, not guaranteed. 

All shipping outside the 50 US states will have the option to choose USPS or UPS, depending on which country or territory is the destination. 

International Shipping Services

We work with a system that will show you international rates at checkout. These rates are determined by UPS and include brokerage fees. Duties and Taxes are not included and will be assessed by your local government before delivery. 

 

Returns

Domestic Returns

 

We believe that returns should be stress free, that’s why we are providing you with free return shipping!

We guarantee that you will love our products and packaging.  If you are not “120%” happy with your purchase, you can return your order for a full refund. Returns must be new and unused condition, be in original packaging, with all tags attached. So basically in the state you received them. So, if for any reason, you are not happy with your purchase, fill out our Returns Form or contact us and we will send you a magical piece of paper called a shipping label.

*International orders are not eligible for complimentary return shipping, due to custom restrictions.

Once delivered, purchases must be returned within 30 days.

**All Sales Final for Sale Items

Refunds

You should expect to receive your full refund within 5-12 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 6 business days), the time it takes us to process your return once we receive it (24 hours), and the time it takes your bank to process your refund request (2-3 business days).*

*Please note, depending on your Credit Card Company or method of payment, it may take an additional 2-5 business days.

Exchanges

If you changed your mind, please let us know and we can send you a return label for your original order. You can then place your new order separately so it can ship immediately. We will then refund your original order once we receive the return. 

Return Delivery Charges

If you aren’t happy with your order we’ll email you a shipping label with the return address and shipping prepaid. Print it out, attach it to your return box, and send it off - free of charge.

If you would like to a return an item after 30 days, you are responsible for the return shipping cost. 

*Please note:  We will not be held responsible for returned items lost in transit.

Therefore we highly recommend that you send your package in a manner that is trackable.

We also will not refund you original shipping cost for any order that was returned.

Canceling Orders

Please contact 678-684-0408 or email support@mailegusa.com

 

International Returns

 

This is where things can get a little tricky. International orders are not eligible for complimentary return shipping, due to Customs restrictions.

All packages being returned to MailegUSA from outside the USA must be marked on the OUTSIDE of the box as "Return of Merchandise" to avoid additional taxes, customs/duties and brokerage fees being assessed. Any paperwork filled out for shipment should also indicate that it's a return of merchandise previously purchased and the date of the original purchase so there's no confusion that it's a return of merchandise on which customs/duties have already been assessed and paid.

Any international returns not identified as Returned Merchandise will be subject to a chargeback to the customer of any taxes, customs/duties and brokerage fees assessed to MailegUSA.

 

Our products are made using natural materials such as cotton, linen, wool, wood, and metal. We do not use plastic except for the polyester filling for our stuffed toys. 

Each toy is hand-made or at least hand finished. This means not every toy will be exactly the same. We believe it gives our toys character and charm that plastic toys made out of a mold, just cannot match. Sometimes an ear may be slightly lower than the other or one leg may skew a little left. These are not defects in our mind, but make each toy unique just like the children that are playing with them. With that being said, if a toy has a legitimate defect we are more than happy to replace it for you, as long as we have more available. We only make each sku once and therefore we run our fairly quickly. Each toy is unique and will become collectible!

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