Shipping & Returns

Shipping

From the Magical World of Maileg to your Door-step

Let’s make it simple.

We offer three different shipping options:

Standard Shipping, 2 Day Express , and Express Overnight .

We offer Free Standard Shipping for all of our customers in the US who spend $70 or more.


All shipping/ handling details and rates will be explained further along down the page.

Domestic Shipping Services

 

Processing Time

For Standard and Rush Orders: Orders are processed within 1 - 2 business days* upon credit card validation. A shipping confirmation e-mail will be sent to the person who placed the order once the order is shipped. 
*Business days are Monday through Friday during normal business hours, excluding Holidays.

For Next Business Day Orders & 3 Day Rush,: Orders are processed within 1 - 2 business days* upon credit card validation, and delivered via UPS the following business day before 3:00 p.m.Orders placed on Fri will ship out on Mon, after processing and pending credit card validation.* A shipping confirmation e-mail will be sent to the person who placed the order once the order is shipped. 

*Unless Monday is a Holiday.

Free Shipping on Orders Over $70!

Now, don't assume free is slow. Place your order, we will process it within 1-2 business days. It will then be shipped with Standard Shipping the following business day. After your product ships, you can expect to receive your order in 5-10 business days.

Orders shipped with Free Shipping are shipped through UPS and may take up to 8 business days to arrive at the destination. Total time to the destination also includes processing, which may take 1-2 business days.*

*Not valid for international shipping

Standard Shipping – $6.99, 4-10 Business Days

Orders will typically be delivered within 4-8 business days after processing time, via UPS. Standard Delivery is only available for street address shipments.*
*We are not able to deliver to P.O. Boxes.

Please note: Shipment re-routes, address corrections and shipment call-backs may delay delivery of your order an additional 1-5 business days. Please review your shipping information carefully before finalizing your order.

3 Day Rush Shipping – $30.00, 2-5 Business Days

Orders will typically be delivered within 3 business days after processing time, via UPS.

Please note: Shipment re-routes, address corrections and shipment call-backs may delay delivery of your order an additional 1-5 business days. Please review your shipping information carefully before finalizing your order.

Next Business Day Shipping – $60.00

Orders are processed the same day upon credit card validation, and delivered via UPS the following business day before the end of business hours. Orders placed on Fri will ship out on Monday.*
*Unless Monday is a Holiday.

Please note: Shipment re-routes, address corrections and shipment call-backs may delay delivery of your order an additional 1-5 business days. Please review your shipping information carefully before finalizing your order.

Signature Required

Shipments with a merchandise value above $300 may be sent with a signature required upon delivery.

International Shipping Services

 

The Americas - Including all countries in North America, Central America, and South America

Due to customs restrictions duties and taxes are not reflected in our prices. The carriers will charge the recipient all applicable duties, taxes and/or brokerage fees at the time of delivery. Duties and taxes are assessed by the local government based on the destination. For information about duties, taxes and/or brokerage fees, you may contact your local customs office or the carrier that delivers your package.

Order Information

All orders Mon - Fri, are processed within 3 business days upon credit card validation. A shipping confirmation e-mail will be sent to the person who placed the order once the order is shipped.

Please note: Orders may be randomly selected for additional export reviews. In some cases, orders may take up to 5 business days to ship due to the reviews.

Please note: Shipment re-routes, address corrections and shipment call-backs are NOT available on international orders.

Shipping Information

We offer Standard and Express shipping services for our international orders. The services offered varies according to location. Please make sure you are reading the services associated with your location.

Canada:

  • International Standard Shipping – $35.00, 10-14 Business Days

Processing takes 1-3 business days. Orders are typically delivered within 14 business days via UPS. Tracking is available with International Standard service.*
*We cannot ship to P.O. boxes with International Standard service.

  • International Express Shipping – $60.00, 3-5 Business Days

Processing takes 1-3 business days. Orders are typically delivered within 5-7 business days via USPS. Tracking is available with International Express service.*
*We cannot ship to P.O. boxes with International Express service.

*The shipping and handling cost is based on the total purchase amount. (Please note: duties and taxes are not reflected in the shipping and handling charges and will be assessed at the time of delivery.) 

Mexico, South America, Central America:

  • International Shipping – $60.00, 10-14 Business Days

Processing takes 1-2 business days. Orders are typically delivered within 5-10 business days via DHL or USPS. Tracking is available with International Express service.*
*We cannot ship to P.O. boxes with International Express service.

*The shipping and handling cost is based on the total purchase amount. (Please note: duties and taxes are not reflected in the shipping and handling charges and will be assessed at the time of delivery.) 

  • Expedited Express Shipping – $80.00, 3-7 Business Days

Processing takes 1-3 business days. Orders are typically delivered within 3-7 business days via USPS. Tracking is available with International Express service.*
*We cannot ship to P.O. boxes with International Express service.

*The shipping and handling cost is based on the total purchase amount. Please note: duties and taxes are not reflected in the shipping and handling charges and will be assessed at the time of delivery.

*All international purchases made anywhere except Canada must be done through international express shipping. This is done to cut down customs processing time.

Returns

Domestic Returns

 

We believe that returns should be stress free, that’s why we are providing you with free return shipping!

We guarantee that you will love our products and packaging.  If you are not “120%” happy with your purchase, you can return your order for a full refund. Returns must be new and unused condition, be in original packaging, with all tags attached. So basically in the state you received them. So, if for any reason, you are not happy with your purchase, fill out our Returns Form or contact us and we will send you a magical piece of paper called a shipping label.

*International orders are not eligible for complimentary return shipping, due to custom restrictions.

Once delivered purchases must be returned within 14 days.

Refunds

You should expect to receive your full refund within 10-15 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (24 hours), and the time it takes your bank to process your refund request (2-3 business days).*

*Please note, depending on your Credit Card Company or method of payment, it may take an additional 2-5 business days.

Exchanges

If you were not completely satisfied with the order you received because it simply wasn’t what you expected and you’d like something different, please specify those details in your Returns Form. If you’d like to exchange your order for something else then the new order you’d like must be equal to or of lesser value. Once you have decided what you’d like to exchange your previous order for, either write that as a note in the Returns Form or contact us with those details. What we will do is, refund the difference and ship out your new order free of shipping charges.

Return Delivery Charges

If you aren’t happy with your order we’ll email you a shipping label with the return address and shipping prepaid. Print it out, attach it to your return box, and send it off - free of charge.

*Please note: A) Once a return label is issued to you via email, you have 2 days only to send the return back to our offices. On the 3rd day the return label is made void and the package will be lost or would be sent back to you. B) We will not be held responsible for returned items lost in transit. 
Therefore we highly recommend that you send your package in a manner that is trackable.

Canceling Orders

Please contact 678-684-0408.

**All Sales Final for Sale Items

International Returns

 

This is where things can get a little tricky. International orders are not eligible for complimentary return shipping, due to custom restrictions.

All packages being returned to MailegUSA from outside the USA must be marked on the OUTSIDE of the box as "Return of Merchandise" to avoid additional taxes, customs/duties and brokerage fees being assessed. Any paperwork filled out for shipment should also indicate that it's a return of merchandise previously purchased and the date of the original purchase so there's no confusion that it's a return of merchandise on which customs/duties have already been assessed and paid.

Any international returns not identified as Returned Merchandise will be subject to a chargeback to the customer of any taxes, customs/duties and brokerage fees assessed to MailegUSA.


Maileg Size Guide
Maileg Bunnies
My: 4.5"
Micro: 5"
Mini: 10"
Medium: 18"
Maxi: 21"
Mega: 28" 
Mega Maxi: 38" 
Maileg Mice:
Big Brother and Big Sister Mice can fit into Micro clothing and furniture. 
Baby Boy and Baby Girl Mouse can fit into the My Collection high chairs and bouncy chairs.
 
Best Friends:
-All Best Friends (Bunny, Doggy, and Kitten) are 14 inches