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Despite passing the EU and US testing and safety requirements [CE (EN-71) and ASTM F963-96A], our Maileg Snake (SKU#: 19-1502-00) fails to meet our internal standards and has demonstrated that it can be easily tampered with during play. It's possible that the material will break, causing the filling to fall out.
Because the safety of our Maileg friends and family is always our top priority, we have decided to recall the product.
Our retailers have been informed and are helping us contact customers who have purchased the Snake. If you purchased the product from an authorized Maileg retailer, please return the product to your retailer immediately, and they will issue you a full refund for this item.
If you purchased the Snake directly from MailegUSA.com, please contact our support team here: firstname.lastname@example.org
We will issue an immediate refund and we strongly advise disposing of this item.
We're extremely sorry for the inconvenience and we hope our urgency in this matter reflects our brand values and strengthens the trust you have in Maileg.